Our Commitments

Logo Offices de Tourisme de France

The tourist office, classified in category 1, belongs to the network of Tourist Offices of France, and commits to:     

  • Offer you a reception area and an information area easily accessible.     
  • Facilitate your steps and offer you furniture to sit.    
  •  Inform you for free about the local tourist offer.     
  • Offer you free access to WIFI.  
  • Display and broadcast its opening hours in at least two foreign languages.     
  • Be open at least 305 days a year, including Saturdays and Sundays during touristic period.     
  • Reply all year round to your demands.     
  • Ensure a permanent reception service held by staff practicing at least two foreign languages.
  • Ensure the supply of printed tourist maps and guides translated into at least two foreign languages to partners and actors of tourism in our area. 
  • To give you access to its trilingual website dedicated and adapted to the consultation via embedded supports.
  • Give information about all classified tourist accommodation with at least the name of the establishment, postal address, email address, website address, telephone number, classification level.
  • Give information about monuments and cultural, natural or recreational tourist sites which may include the indication of fares, periods and opening hours to the public, the website,  telephone and postal contact information; Events and activities; Emergency phone contacts
  • Update annually its tourist information.     
  • Display the emergency phone numbers outside.     
  • Present the entire qualified offer of its area for all customers.     
  • Give you access to the consultation of classified accommodation availabilities.     
  • Propose a tourist information service integrating the new technologies of  information and  communication (social networks, mobile telephony, geolocalisation ...).     
  • Guarantee the reliability and of information on the local tourist offer.     
  • Put at your disposal an expert of the territory.     
  • Process your claims and measure your satisfaction.     
  • Respect the requirements of the classification.